Refund & Return Policy

Last Updated: 22.04.2026

At SASSEV, we aim to provide high-quality electric bike chargers. If you are not satisfied, please review our return policy below.

 

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1. Return Eligibility

You may request a return if:

● The product is defective or damaged

● You received the wrong item

● The product is unused and in original packaging

 

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2. Return Time Frame

● Returns must be requested within 7 days of delivery.

 

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3. Non-Returnable Items

● Used or damaged products (not due to our fault)

● Products without original packaging

 

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4. Refund Process

● Once your return is approved, refunds will be processed within 5–10 business days.

● Refunds will be issued via the original payment method or bank transfer.

 

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5. Exchange Policy

● We offer replacements for defective or damaged products.

 

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6. Return Shipping

● Customers may be responsible for return shipping costs unless the item is faulty.

 

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7. Contact Us

● Email: info@sassev.com

● Phone: 03067617777

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